TERMS AND CONDITIONS

Terms and Conditions

1. Acceptance of Terms of Use and Amendments.
Each time you use or cause access to this web site, you agree to be bound by these Terms of Use, as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this web site, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms of Use. Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.

2. Our Service.
Our web site and services provided to you on and through our web site on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

3. Your Responsibilities and Registration Obligations.
In order to use this web site, you must or may be asked to register on our site and agree to provide truthful information when requested. When registering, you explicitly agree to our Terms of Use and as may be modified by us from time to time and available here.

4. Privacy Policy.
Registration data and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy.

5. Registration and Password

You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorised use or your registration, user account or password.

6. Your Conduct.
You agree that our web site may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this web site nor for any error or omission.
You explicitly agree, in using this web site or any service provided, that you shall not:


(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libellous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;


(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
(c) collect or harvest any data about other users;


(d) provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;


(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.

7. Third Party Services.
Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

8. Indemnification.
You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your violation of this Terms of Use or any other violation of the rights of another person or party.

9. Disclaimer Of Warranties.

You understand and agree that your use of this web site and any services or content provided (the "service") is made available and provided to you at your own risk. It is provided to you "as is" and we expressly disclaim all warranties of any kind, implied or express, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty, implied or express, that any part of the service will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable, of any quality, nor that any content is safe in any manner for download. You understand and agree that neither us nor any participant in the service provides professional advice of any kind and that use of such advice or any other information is solely at your own risk and without our liability of any kind. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied

 

10. Limitation Of Liability.

 You expressly understand and agree that we shall not be liable for any direct, indirect, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible loss (even if we have been advised of the possibility of such damages), resulting from or arising out of (i) the use of or the inability to use the service, (ii) the cost to obtain substitute goods and/or services resulting from any transaction entered into on through the service, (iii) unauthorized access to or alteration of your data transmissions, (iv) statements or conduct of any third party on the service, or (v) any other matter relating to the service. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.


11. Reservation of Rights.

We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.

12. Notification of Copyright Infringement.

If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted at the following email address: support@guardianrouters.co.uk

13. Applicable Law.
You agree that this Terms of Use and any dispute arising out of your use of this web site or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this web site is located, without regard to its conflict of law provisions. By registering or using this web site and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this web site is located.

14. Miscellaneous Information.

(i) In the event that this Terms of Use conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this Terms of Use will remain valid and intact;

(ii) The failure of either party to assert any right under this Terms of Use shall not be considered a waiver of any that partys right and that right will remain in full force and effect;

(iii) You agree that without regard to any statue or contrary law that any claim or cause arising out of this web site or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred;

(iv) We may assign our rights and obligations under this Terms of Use and we shall be relieved of any further obligation.

15. Consent
By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this Web Site now.

16. Software
All software products are non refundable if the security seal has been broken. Other non refundable software purchases include software that was delivered electronically my means of an activation code, document containing installation script or direct download.

17. Support
All routers purchased through our web store include 1 Remote Support Session Credit valid for 30 days and unlimited access to our Knowledge Base and Support Portal (registration required - support may be withdrawn at any time).  If you require Remote Support after the 30 days has elapsed you can purchase further Remote Session Credits from our web store. Remote Session Credits must be redeemed within 12 months from purchase and will expire upon use. If you wish to redeem a Remote Session Credits you will need to book the session through our Support Portal - full details provided upon purchase. Any Remote Sessions that you try to book with us via email will not be responded to.

 

Our Knowledge Base and Support Portal has help files, that will answer most  of your questions, a download section with the latest router firmware tested by ourselves and also allows you to raise support tickets to request help from our technicians. Support tickets are normally responded to within 48 hours. Always read the available help files and ensure you are using our latest firmware BEFORE raising a support ticket as this may resolve your issue quicker.

 

We only provide help for routers purchased from ourselves. When raising a support ticket you will be asked for your order number, serial number or ID tag number from your router to confirm purchase. Failure to provide these details will result in no response from ourselves. 

 

Our support ticket system only includes help to get your router connected to your network. It DOES NOT include any help with advanced router settings or configurations, help or support with any 3rd party devices connected to your network including, and not limited to, SMART devices, IPTV boxes, powerlines, WiFi repeaters or any VPN speed or 'best server' related questions; We do not guarantee or specify any projected speeds for any of our routers and these questions  should be directed to your VPN provider who is best placed to advise on the status of their network. Note - always connect to the nearest VPN server to your location for best speed.


18. Warranty
All new Items have a 1 year warranty against hardware failure.
All refurbished items have 30 days warranty against hardware failure.

All routers purchased are registered on our database to the MAC, Serial and ID tag numbers of the router purchased. Your order number is your reference to make any claims under your warranty. Failure to provide your order number to claim under warranty will result in your claim not being validated not be processed. This also applies to extended warranties.


Any hardware faults will be repaired or the product replaced under warranty.

These warranties are provided by Guardian Routers Ltd.

All items will be returned to Guardian Routers at the customers expense for inspection of misuse and negligence before a claim is validated.

19. Refurbished Products
Refurbished products are cleaned, ungraded and tested before dispatch. They will have all accessories and will show signs of use including superficial marks and scratches. They may be dispatched in the non original box. All refurbished items have 30 days warranty against hardware failure This warranty is provided by Guardian Routers Ltd.

20. Returns
See our Returns Policy 

Last Updated 08/12/20

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Company Information

VAT Reg GB291850483

Company Reg 11242888

© 2020. Guardian Routers