FREQUENTLY ASKED QUESTIONS
Choosing a Guardian Router
Will a Guardian Router work with my Internet Service Provider (ISP)?
Yes all Guardian Routers work Worldwide with any ISP.
Will a VPN slow my internet connection?
In most cases your Internet speed will reduce. Speed also varies on VPN provider and VPN server location (the closer the VPN server, the faster it will run)
How do I know what is a fast router?
The key to running a fast VPN is to look at the CPU spec. The CPU has to decrypt the VPN traffic so the faster the CPU the faster the VPN will be.
'Guardian Security App' Router or 'Express VPN' Router?
The Guardian Security App routers have 30 VPN providers pre-loaded, including Express VPN. You just select the provider from the list, enter your VPN credentials, select a server location and click connect. You can switch between these providers at any time. There are also many advanced features.
Support
Do you provide support for your Routers?
Yes, we have a dedicated Support Portal here: https://guardianroutershelp.freshdesk.com. Free registration is required. You will have access to numerous help files, downloads and a team of Support Techs should you require additional help.
Do you provide 'Remote Assistance'?
We provide 1 free remote assistance session with all routers. This session is valid for 30 days from purchase.
Will I get instructions with my Router?
Yes we provide full colour instructions with all router purchases
Can I return my router If I dont like it?
Yes of course you can. See our Returns Policy here: https://www.guardianrouters.online/shipping-returns