FREQUENTLY ASKED QUESTIONS

ISP Hub Your Internet Service Provider (ISP) will install a WiFi Modem / Router combo into your property when you subscribe to their service. This is often referred to as an ISP Hub. It will be 'locked down' have limited features and, essentially, will not run a VPN. If you do not have an ISP Hub contact us for 4G LTE options. Dual Router Setup With the addition of a Guardian Router, and incorporating a dual router setup, you can address limitations with your ISP Hub such as restricted features, wireless range and unlock the Internet. By adding a Guardian Router you to create a completely separate Wireless / LAN network with advanced capabilities like VPN connectivity, bandwidth monitoring and access restrictions. This will greatly improve the overall performance and security of your network. Connecting your Guardian Router to your ISP Hub The setup is easy, simply plug a spare LAN (Ethernet Port) on your ISP Hub into the WAN (Internet Port) on your Guardian Router and turn it on. Then connect the devices you want to protect with the VPN to the Guardian Router via WiFi or Ethernet Cable. You will set up and running in five minutes, no complex manual configuration and no changes to your ISP Hub are needed. With the Guardian Routers dual router setup, you will enjoy the benefits of a VPN network, it will protect all devices on your network without the need to install VPN apps on individual devices, and provide advanced configuration options without having to change any settings on your existing ISP Hub. This means you can have both your regular network connection through your ISP network and a VPN network, on the Guardian Router, running simultaneously. This setup allows you to choose between an anonymous VPN connection in a virtual location or your unprotected ISP connection on any device. It offers flexibility and enhanced privacy for your online activities. You Guardian Router will arrive with full colour instructions and a free support package just in case you need help getting setup and running.

Yes all Guardian Routers work Worldwide with any ISP.

In most cases your Internet speed will reduce. Speed also varies on VPN provider and VPN server location (the closer the VPN server, the faster it will run)

The key to running a fast VPN is to look at the CPU spec. The CPU has to decrypt the VPN traffic so the faster the CPU the faster the VPN will be. Our budget models have a 800MHZ CPU and although they will run the VPN whilst protecting all of your connected devices they won't run as fast as our top spec routers that have Quad Core 1700MHZ CPUs. We advise you always invest as much as you can afford on getting a router with a fast CPU

Yes, we have a dedicated Support Portal here: https://guardianroutershelp.freshdesk.com. Free registration is required. You will have access to numerous help files, downloads and a team of Support Techs should you require additional help getting your VPN connected. *free registration required

Yes we provide full colour instructions with all router purchases

Yes of course you can. See our Returns Policy here: https://www.guardianrouters.online/shipping-returns