FREQUENTLY ASKED QUESTIONS
ISP Hub
Your Internet Service Provider (ISP) will install a WiFi Modem / Router combo into your property when you subscribe to their service. This is often referred to as an ISP Hub. It will be 'locked down' have limited features and, essentially, will not run a VPN. If you do not have an ISP Hub contact us for 4G LTE options.
Dual Router Setup
With the addition of a Guardian Router, and incorporating a dual router setup, you can address limitations with your ISP Hub such as restricted features, wireless range and unlock the Internet. By adding a Guardian Router you to create a completely separate Wireless / LAN network with advanced capabilities like VPN connectivity, bandwidth monitoring and access restrictions. This will greatly improve the overall performance and security of your network.
Connecting your Guardian Router to your ISP Hub
The setup is easy, simply plug a spare LAN (Ethernet Port) on your ISP Hub into the WAN (Internet Port) on your Guardian Router and turn it on. Then connect the devices you want to protect with the VPN to the Guardian Router via WiFi or Ethernet Cable. You will set up and running in five minutes, no complex manual configuration and no changes to your ISP Hub are needed.
With the Guardian Routers dual router setup, you will enjoy the benefits of a VPN network, it will protect all devices on your network without the need to install VPN apps on individual devices, and provide advanced configuration options without having to change any settings on your existing ISP Hub. This means you can have both your regular network connection through your ISP network and a VPN network, on the Guardian Router, running simultaneously. This setup allows you to choose between an anonymous VPN connection in a virtual location or your unprotected ISP connection on any device. It offers flexibility and enhanced privacy for your online activities.
You Guardian Router will arrive with full colour instructions and a free support package just in case you need help getting setup and running.
The key to running a fast VPN is to look at the CPU spec. The CPU has to decrypt the VPN traffic so the faster the CPU the faster the VPN will be.
Our budget models have a 800MHZ CPU and although they will run the VPN whilst protecting all of your connected devices they won't run as fast as our top spec routers that have Quad Core 1700MHZ CPUs. We advise you always invest as much as you can afford on getting a router with a fast CPU
Cloud Connect is our secure cloud platform where, with you permission, your router will remotely connect. This allows us to debug any issues you may have as well as performing any upgrades or changes you may require and all without the need to send the router back to us.
Cloud Connect is available on certain router modes only. These models will come with free 30 days Cloud Connect which allows us seamlessly provide any help you may require when you receive your new Router. After the 30 days you can purchase a Support Plan to include Cloud Connect.
Contact us for further details: Contact