SHIPPING & RETURNS

Shipping Policy

We continually strive to make your experience with us as seamless as possible. 

Free UK delivery for all orders to the UK Mainland

If ordered before 12pm Monday - Friday (excluding UK bank holidays) your items will be dispatched the same working day. 

If for any reason we cannot dispatch your order within this time period we will contact you immediately to inform you of the new dispatch date, if this doesn't suit you, you may cancel your order.

UK Delivery

 

 We use DHL and Royal Mail Next Business Day Tracked Services. Once your items have been dispatched you will receive email confirmation along with a tracking number.

Rest Of the World Delivery

 

Postage costs for delivery outside of the UK are calculated at checkout.

 We use DHL and Royal Mail Next Business Day Tracked Services. Once your items have been dispatched you will receive email confirmation along with a tracking number.

Return & Exchange Policy

For your peace of mind and satisfaction all items are carefully checked prior to despatch.  Guardian Routers must be notified of any errors, missing items or damage within 48hrs of delivery.  This does not affect your consumer rights.

However, if you are unhappy with your purchase, Guardian Routers will be happy to accept the return of your router or other items (see our terms & conditions for full details) within 14 days of purchase, providing:

 

  1. It is received back to us undamaged

  2. It is complete with ALL accessories and any other associated parts supplied.

  3. Either in the undamaged Manufacturers box or the box you received it in from us when you purchased

  4. Manufactures packaging must not be damaged and must be in a re-saleable condition

 

If any of these criteria are not met, there will be either a 20% re-stocking fee or we may refuse to refund for the returned item.

 

How To Return An Item

To return an item you will need to contact us through the Returns button below and request an RMA number.

  1. Log in or create an account on our support portal

  2. Create a new support ticket and select ‘Returns’ as the category

  3. Our agents will issue you an RMA number and will update your ticket. This can take up to 24 hours

  4. You will need to check your ticket to get your RMA number and returns packing slip. Also attached will be the returns label to be affixed the outside of the package.

  5. You have 14 days to return items from the date of the RMA being issued

 

If an item is returned under warranty, return postage costs will ONLY be refunded if that item is proved to be faulty.

Intangible items and digital downloads such as VPNs, VPN activation codes and digitally delivered software including 'DIY DD-WRT Upgrades' are either sent electronically to the email address used to make the purchase, pre-installed by ourselves on your purchased router before dispatch or made available through a download link after purchase and are non-refundable.

 

PLEASE NOTE

We no longer offer exchanges. Returns will be refunded back to the original payment method on the order within 14 days of receipt at our warehouse.

If an item is returned under warranty, return postage costs will ONLY be refunded if that item is proved to be faulty.

 

Please remember that it is the responsibility of the customer to ensure the goods are packaged for transport. Insufficient packaging resulting in the product being damaged will be the responsibility of the customer.  The box of the product must be wrapped / protected and not covered in tape or labels.  A restocking fee will be charged for any original boxes damaged due to careless packing.


 

Contact

Company Information

VAT Reg GB291850483

Company Reg 11242888

© 2020. Guardian Routers